Refund policy
Your satisfaction is important to us. Due to the personal nature of fragrance products and for hygiene and product-integrity reasons, we maintain the following return policy.
Eligible Returns
Returns may be accepted within 14 days of delivery when the merchandise is:
- Unopened
- Unused
- In its original packaging
- In resalable condition
- Accompanied by proof of purchase
Non-Returnable Items
We cannot accept returns on fragrances or personal-care products that have been opened, sprayed, used, altered, or have a broken or removed factory seal, except where required by applicable law.
Shipping charges are generally non-refundable.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives. If you receive an item that is damaged, defective, or different from what you ordered, contact us within 48 hours of delivery at 847-962-4400 or email us at mvargas@azaharparadiseperfumes.com
Please include:
- Your order number
- A description of the issue
- Photographs of the product
- Photographs of the packaging and shipping box when applicable
We will review the claim and determine the appropriate resolution.
Return Authorization
Please contact us before returning any merchandise. Returns sent without prior authorization may not be accepted.
Return Shipping
Unless the return is due to an error by Azahar Paradise Perfumes or an eligible damaged/defective item, the customer is responsible for return shipping costs.
Refunds
Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.